Warranty

Please bear in mind that many of the clocks that I work on are over 100 years old. I guarantee the work that I do, but I cannot guarantee that other original parts of the clock will not fail at some time. New replacement parts are covered by the manufacturer’s warranty only. Please ask any questions about warranties before signing the repair order.

  • Minor repairs and adjustments are guaranteed for a period of 90 days from the time of delivery unless otherwise noted on the repair order. If the clock fails to operate properly during this time, I will be happy to correct the problem. If I determine that the problem is due to the failure of another part of the clock that was not serviced, additional parts and labour charges may apply.

 

  • Complete rebuilds (clock movement) are guaranteed for a period of 6 months from the time of delivery unless otherwise noted on the repair order. If the clock fails to operate properly during this time, I will be happy to correct the problem. Old or original main springs are not covered by this warranty. New springs are covered by the manufacturer’s warranty only.

 

  • Complete restorations, in addition to a movement rebuild in my shop, may include restorative work by other professional artists and antique refinishers. When specialised services are required for a restoration, the customer will be so advised before any work is performed. Special terms and conditions may apply to outside work. I try to involve the owner in every step of planning a restoration so that there will be no surprises.

 

  • Movement replacements and retrofits. New movements (quartz and mechanical) are covered by the manufacturer’s guarantee only.

 

  • Mail-ins and bare movement repairs. Because there are so many things that can happen to a clock in the mail, including rough treatment, variations in the trueness of clock cases, and the possibility of damage or misalignment caused by owner installation and setup, I cannot guarantee that clocks and movements returned by mail will operate properly without additional on-site adjustments. The actual repair work is guaranteed, as stated above.

 

The guarantee does not cover problems caused by unlevel placement, trauma (clock fell off the shelf etc.), unauthorized “tinkering” by others, improper adjustments after delivery, improper lubrication, or any other condition that is beyond my control.

 

Numerous factors can affect the timekeeping accuracy of a clock, including level placement, temperature, type of power, and the mechanical design of the clock. Some clocks just keep better time than others. Spring powered clocks often run “fast” right after being wound. Recently rebuilt clocks may require a few weeks of running to completely “break in” and settle down. I cannot guarantee how precisely your repaired clock will keep time – just that it will operate reliably, not stop without cause, and keep time within generally accepted limits for the type of clock that it is.

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